Leading up to our wedding everything was great with A Taste of Excellence. We worked with Kaitlyn who was always very prompt and professional in all communications.
On our wedding day Kaitlyn was not able to come, and to this day I'm not really sure who was in charge of the catering staff. The uniformed staff arrived as planned but the truck showed up later than expected which created a rush in getting the reception area put together due to not having the tablecloths.
Our guests thought the Hors D'oeuvres served during the cocktail hour were delicious. However, we had requested (in just about every meeting, it was in red on our contract) that our bar have margarita mix which our guests were told was not available. I had requested this as it is a favorite drink of my aunt who did A LOT of work to help out leading up to and the day of this wedding. Later on in the evening near the end of the reception it was found, but by then it didn't matter.
The buffet opened a bit late and the prime rib was very rare. It was supposed to be served medium rare and be able to be brought up in temperature on request. When I was asking people about the food in the days after the wedding, one of my guests told me that when the individual slicing the prime rib was asked for something more well done he stated that he had asked the cook, but this was all they had. Some guests informed me in the days after the reception that some of the thicker cuts of chicken were still pink in the center. The mashed potato bar was a bit hit though, so there's that. Our guests indicated that the food that they were able to eat had a good flavor, however much of it was wasted.
There was also a privacy issue in that they left their file which had my address and full credit card information at the venue.
Overall the uniformed staff was very friendly to our guests. A Taste of Excellence did issue us a partial refund based on the outcome of the evening. In my opinion I would not recommend this caterer based upon my experience with this event as I was disappointed.