I have given McAllister's way too many chances. I normally order takeout on the phone. McAlister's has a call center that takes orders. I do appreciate that they can pull up past orders via phone number, however they OFTEN forget to push SEND to send order to restaurant. I have shown up to McAlister's on more than 5 occasions and they have no order for me. The last tome it happened I had it and asked to speak to a manager. The cashier went and told him and I watched him continue his conversation with an employee laughing for another couple of min. Finally he came over. I explained my situation and he brushed it off saying oh that happens all the time they don't push send on the orders he then took my order and pointed for me to sit down. It's a shame bc I do like the food, but not enough to go through that madness anymore