I'm a fan of this hotel. We got a suite on the 63rd floor overviewing the strip, it was awesome. The hotel is very classy and customer service was great. I forgot my hair brush and when I requested one, they brought me a brush and comb right away. I would definitely come here again and paying the extra $50 a night for the view was worth it. The reason I don't give it 5 stars is because I was a little disappointed with the gambling side of things. When I requested help and pressed the service button on the slot machine, they took over 10 minutes to come and actually never came. So I ended up leaving. Why would a high end hotel like Encore lack service in that department? I don't understand. Anyway, then I went to the red card desk to ask a simple question and was told to get in line to ask the question. It was a yes or no question who wants to get in line for that? I'm a fan of the hotel but when it comes to the casino floor, I rather spend my money elsewhere.