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  • We ordered pick up the other night from la santisima. We arrived and it was just being put together so we had margaritas which used to be great... they have since started using brand x margarita mix where they used to squeeze fresh citrus. The real problem with this place is the inconsistency I asked for them to make sure the order is proper because I do drive 50 minutes round trip to get get there food which I believe is some of the best in the area. I got home and opened the order and it was incorrect we ordered 8 tacos a quesadilla and. The correct items where the quesadillas 2 tacos and the guacamole. I called immediately upon opening the wrong food and they asked me to bring it back I let them know that's not a possibility and I informed them what was wrong and asked if they could just credit my Amex. They said no and that there manager would call me to review the issue. Well they haven't so hopefully this review will garner attention so I can speak to them about there awful customer service and inconsistency. After being a valued customer for 6 years including the location at 16th street I will no longer come here and I will stop telling people to go here. It's unfortunate but it's the truth this place went straight into the gutter.
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