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| - We recently spent 4 nights at the El Cortez, lured in by "the loosest slots in Vegas", the vintage vibe, and the direct booking offer of a free bottle of wine and a prime rib dinner at Siegel's. We were looking forward to a nice steak dinner, so we redeemed our prime voucher and headed in. On first glance, the restaurant itself is quite nicely decorated. It's obviously new, but still has that swank vintage Vegas feel (unlike the casino floor with it's odd smell, yellow light fixtures, and low ceilings). The large TV screen playing classic Vegas/mob movies was a nice touch. Service started out well, then kinda fell to shit. But I don't want to get ahead of myself. Our order included starters of calamari (greasy) and poutine (not poutine). I'm sorry, but poutine by definition is topped with cheese curds, not melted cheddarjack. Regardless, the fries and gravy were ok. My partner had the prime rib, rare. It looked and tasted great. No issues there, especially considering it was "free". I, however, decided to live large and order a $28 ribeye, medium rare, with a $7 side of creamed spinach. And here's where it went off the rails. First I'll add that after our waitress delivered the apps, we saw her scurry across the dining room to a server area carrying a styrofoam cup of instant ramen noodles. No biggie, servers have to eat too, but it was strange to see in the middle of dinner. My steak-the medium rare one-was delivered well done. I mean like, shoe leather well done. I'm not one to send things back, but for a $35 entree I had too. The manager eventually came over and seemed put off by my complaint. I'm like dude, don't blame me-I didn't cook this. Nevertheless he apologized and promised to fix it.
A few (literally a few) minutes later my new steak arrived. Now, I'm an amateur chef and know full well that even a Med rare ribeye takes more than 4 minutes. And I was right. I cut into it right in front of the server (who was probably wishing she was eating her ramen)-and it was rare, borderline raw. Again it goes back to the kitchen. In the meantime, the cheese is congealing on the (not) poutine, as is the cream in my creamed spinach. A few minutes later my steak comes back out. It's still on the rare side but at this point I'm over it. Fine, I say.
The server then lets us know it's time for he break. Meaning, she wants her noodles, and passes us off to another waitress who we never see until the check is delivered. No offers of dessert or coffee, no "how was everything", nothing.
To end the evening, the check was wrong. The "free" prime rib was charged. We didn't know who we'd be tipping.
There are lots of places in Vegas to get great food with exceptional service-this isn't one of them. Free prime rib and wine or not.
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