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  • They forgot to take out a THUMB SIZE RUBBER BAND (the one that's on lobster claw) in the lobster dish, discovered while chewing the meat and tasted bitter. Restaurant staff was unapologetic and only willing to gave a 10% discount whereas the standard compensation should be 50% to 100% of the meal cost. They also stated that the discount would only be given if paid in cash, which we suspected they had a cash discount policy anyways. When confronted, the restaurant staff said we agreed to the 10% discount even though they didn't explicitly state it (they claimed they did but obviously doesn't make sense since we would've not have agreed to it). They also said if we didn't want it we shouldn't have eaten the rest of it, but they never even offered to redo the food, and we were in a hurry to get to the next sightseeing attraction (think what you would do in this position). All in all, it's clear this restaurant cares more about its bottom line than customer satisfaction or general health, especially if you are a tourist. I would advise future patrons to carefully inspect their food before consuming and note the specific amount to be refunded if the staff ever offers to discount for something that went wrong.
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