Restaurant interior is clean and attractive. Service was average.
We ordered the chicken chow mein and orange chicken with brown rice and a drink, all for take out. The staff apparently gave our order to a different guest because we received an order with chicken chow mein, orange chicken with white rice, and spring rolls. The price difference was about $0.20 less than what we paid, and although not a huge amount of money, I prefer to get what I pay for.
The food itself was below average. The chicken chow mein was bland. The chicken wasn't cooked poorly, but was certainly nothing to rave about. The spring rolls had more flavor than the chicken chow mein, but the sauce was a prepackaged sweet and sour sauce. I guess for 2.99 per 2 rolls I expected a little more. The orange chicken had better flavor than both the spring rolls and the chow mein, but the breading tasted like it had been fried in over-used oil. Most restaurants don't cook with high-heat stable oils and the batch should be changed regularly. Apparently Neo Tokyo doesn't extend this courtesy to their customers.
The incorrect and more expensive order, and the low quality, poorly seasoned food will keep me from returning here.