I noticed a lot of people commenting about the use of hot tools. When you arrive, you have seven styles to choose from, some of them require a hot tool, like beach waves, and others don't. I chose one that did not have any added curls to it and she only used a blow dryer and a round brush and it looked great! I just don't see how you can ask for hairstyle with curls and then complain that someone is using a curling iron. I was very happy with my experience and highly recommend having a conversation with the stylist about what you want to achieve and getting a recommendation from her.