The review and star rating is really for THIS specific location only. Unfortunately while I absolutely love Wing Stop's wings, this particular location is always less than great. We've had overcooked wings, undercooked wings, random extra-long waits, and occasional bad attitude from the staff. It's the location closest to my house so I keep trying it, but the last time we wanted wings we agreed this wasn't worth the risk and went to Zipp's instead.
So while other locations would get five stars from me, not this one. Don't judge the whole chain by this rating however.
When I'm in other parts of town I'll certainly continue to go to the other locations. LOVE their garlic-parmesan with a side dip of the atomic sauce.