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  • These mother facking dipshits at pong pong. The sad thing is I actually enjoyed eating at pong pong. Tonight I didnt want to go out, I ordered delivery and that was my fack up. I ordered 30 dollars worth of food and was waiting in anticipation until the 45 minutes I was told for delivery slowly passed. 50 minutes. 55 minutes. 60 minutes. I call into pong pong and ask if my food has left yet. I told them its been over an hour and if it hasnt left my wife will pick it up. The girl on the phone actually has the nerve to give me attitude. She tells well too bad the delivery driver has left. At this point I'm thinking good because I am hungry. 75 minutes in I call back and just cancel my order. Meanwhile they have already charged my credit card. This is the kind of bullshit that just doesnt need to happen. Do you think anyone gives a fack about customer service anymore? Fack no, we should be so lucky to eat their food. The girls on the phone then mocks me and says, "sorry we only have one delivery driver." I was like TF, then dont tell me 45 minutes. I live 2 minutes away!!!!!!!!!!! If I could go back I would just have picked it up and spared myself some more subpar experiences. You know there is a little Vietnamese joint down the road called Nam Sao. You wont find better customer service, they'll treat you like family and they are proud of their food. The sad thing is in this economy they are struggling. Thats sad to see when places like pong pong are willing to throw customer's (that actually like their food) away like trash. I guess in this economy pong pong can afford to lose customers. I hope the management at pong pong sees this and I hope it sinks in that they just lost a family of four as customers that fully enjoyed their food in the past. Shame on you pong pong. I wonder how many people would kill for a position taking orders for a chinese joint these days. Yet pong pong employs people that clearly have no idea what it means to service a customer. yes I am pissed. same on you pong pong. ps the delivery driver actually shows up like 90 minutes in and hasnt been informed of my cancellation.
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