So I have been a one guard customer for 5+ years on more than one property. Recently, on my new home my coverage expired. Yes that is my fault. I logged on to renew and they gave me the option of backdating to cover the 22 days the policy had lapsed or start a new policy with a ten day waiting period. I opted for the new policy as why would I pay for days already passed and the fee went up for a new policy. Yes I know I was partly to blame but if you want to keep customers, you might want to empower your associates to make a customer happy. Very poor service and for what - $12 annually? Wow.
Update. Less than two hours later I received a call from One Guard management addressing the situation. They gave me a pro rated credit to bridge the service essentially negating the increase in cost. Very impressive. Look - companies make mistakes but their willingness to quickly act took them from a 1 star to a five. Great job OG.