My general Hertz experience was good. All of the employees were very friendly to me. The shuttle service worked well. The counter service was quite friendly. I was happy.
Although I almost had a Steve Martin experience from Planes, Trains, and Automobiles here when I went out to get my car in the lot, and the car I asked for was not there. Oops.
But thankfully I didn't have to walk back to the airport to fix it. A very helpful employee was nearby and fixed the problem with a quick phone call. Only set me back a few minutes.