I'm surprised that there are so many complaints about this place because I had a very positive experience. We came here after dinner for some frozen hot chocolate, and waited about 10-15 minutes for a table on a Friday night, a little before 9 PM. The music was pretty loud and not was I was expecting, but I got used to it. I can't comment on the rest of the menu, but the frozen hot chocolate was as good as people say it is, and my only regret is not getting a larger glass since I was sharing it and wasn't sure if I would have room for it. The glasses look big, big trust me, you will finish it!