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  • Absolutely shocked. I had flowers sent to my Mom (via 1800 flowers) yesterday, and around 330 i got an email saying they had been delivered. At 5pm when i still hadn't heard anything from my mom, i told her to open her front door thinking they left them outside. There was nothing. Called 1800 flowers and told me that the delivery driver from the Flower Studio said that they were given to a neighbor. Umm great, which neighbor? my mom also doesn't know any of her neighbors? Neither of us received a phone call? A note wasn't left at the door or anything? NOTHING. And she never got her flowers even 24 hours later! When 1800 flowers requested that the Flower Studio redeliver they immediately called my mom and were extremely rude saying they wouldn't deliver and that my mom should go and knock on all her neighbors doors to see if they have her flowers. You have GOT to be kidding me. Her customer service was absolutely horrible and she wasn't solution minded in any way. She then told my mom "I guess just call me if you don't get them. I CAN'T send you another one though." And my mom replied and said "then why would I call you if you aren't going to do anything to make this right?" SO TRUE. The best part was after this being on the phone with customer service from 1800 flowers and she put me on hold to talk to someone from the Flower Studio and SHE HAD THE SAME EXPERIENCE WITH HER BEING SO RUDE! To the point where she is now sending this to the higher ups (yes, it was that bad.) 1800 flowers took care of the situation amazingly. Here's my advice for the Flower Studio if you would like to continue being in business... 1. Don't be rude. Be understanding, be solution minded when you have an issue. People come to you as a florist to help them celebrate amazing events in their life. So if you don't like your job (which it seems like you don't, then quit.) 2. If you don't have a phone number or are unable to call, LEAVE A NOTE! 3. If you decide to be crazy and give it to a random neighbor... leave a note for the person that says who the neighbor is, where they live and maybe a phone number? I will never work with the Flower Studio again that's for DAMN sure. Bad business.
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