Maybe I expected too much from what I have heard from other people. I do not know. I came to Vegas to get married and have a honeymoon. People told me if I let the hotel know that they would make it special. They did not do anything extra for us but then again they were not obligated to.
What really reflected my rating of this place was the way they handled our air going out on us. The room we stayed in had problems with the air not working. This is an upscale expensive hotel so you would think they would have immediately moved us. This is not the case. The first night someone came and did something to the air which did not make much of a difference. The second night we called again and once again someone was sent to our room. This time the guy they sent told us he could not fix the problem with us still in the room as it would be noisy and take awhile. We were moved into another room. Once again, seeing as this is a pricey resort you would think for the inconvenience they would have moved us to a better room or did something nice. If you think that you would be wrong. We were moved to the same version of our suite even though we had to pack and move in the middle of the night.
I just don't feel they did anything to try to wow us considering this is supposed to be an incredible place to stay. It really was not. They did remove the resort fee over the air but that was it. I will say the place is beautiful...but I think the experience was lacking and would not stay there again.