I always appreciate it when an owner or partner response to a review good or bad! And that's exactly what we have here: My first trip to Alton's was not so great, but Heather (Partner) emailed me a day after my review and asked me to come back so they could make it right!!! After a few weeks I was able to make it back in and I am so glad I did! The service and food were great - And I wanted to personally thank Jessi and the staff at Alton's for their efforts! Below was my original review:
Went in for lunch around 12:50 on a Friday and the place was mostly empty... That should have been a clue to turn around. But I was happy to have the bar to myself and be alone with my phone. I started with a margarita and it was very tasty (kudos +1 star).
I asked the bartender how was their burger, she said "best one in town" - ok, I love that kind of enthusiasm! So I ordered that with a side salad...
My lunch can and I noticed that the cheese was still cold and unmelted, but I thought the meat would do the job while I ate my salad. Unfortunately it was still cold several minutes later, so I asked the bartender about it. She mentioned that's the way it came so it doesn't melt away (or something like that...). So I waited some more to give it time and noticed that the tomatoes in my salad were not cleaned (ugh -1 star). Appetite turning the wrong direction, on to the burger than... Cheese still cold, I flipped the two halves together and the meat was flavorful but over cooked (-1 star). A few bits in my appetite completely escaped me and I pushed the plate away... After mentioning this to the waitress earlier it should have been a clue to take some portion off my check, but instead she asked if I wanted a box to take it for later...
Note to self: go for the margaritas...