I'm now wondering if all the 5-star ratings are fake. My experience in a nutshell was that I went and had an eye exam, and chose frames/lenses. I told the lady that ordered my lenses absolutely NO transition lenses for me. I waited 2 weeks and when I got my frames, the first thing I noticed were that they were crooked and bent. Then I discovered that the lenses were transition lenses.
I called and actually spoke with the lady who ordered my frames/lenses. She said it was a "lab error" because they specified no transitions. She offered no explanation as to why the frames arrived bent and crooked. Anyway, she told me they'd need to order a new pair and it would be an additional 2 weeks wait time! Unbelievable. In the interest of customer service it seems they would've rushed the order, especially if the fault did lie with the lab. I waited and around day 16 had not heard from them. At this point I was done--Waited a full month to get in to see the doctor and after another month still didn't have my glasses. I told them to contact my vision insurance provider and reimburse the cost of the frames/lenses. At that point I was told "Oh your glasses are actually here." I decided to take my business elsewhere. I will NEVER return to this place again. I should've seen it coming on my first appointment, having to watch an upset customer at the desk trying to get a problem resolved. Unprofessional and horrible customer service.