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  • I order jimmy johns in the parking lot of my work for delivery because I'm alone and can't leave the store. They forget to put mustard on my sandwich, which in this case was THEIR error NOT mine. I called in to let them know because I'm in the same parking lot. I was already eating the sandwich (and I told the guy that) and was just going to see if I can get some credit towards my new sandwich seeing as how I go there twice a week at least? The gentleman just offered to bring me a new sandwich, never asked for anything he just said "my driver will bring you a new one when he returns" So they bring me a new one and the guy asks for the sandwich back that I already ate? I told him I had already ate the sandwich and the guy never asked for the old one back? and he says "well that's the way it works?" And when I told him that the gentleman never asked for the old one back I even said "at that point not only was it your guy's error not mine, but the old one is just going to get thrown away anyway?" He nodded in agreement. So he goes to his truck to "call his manager" and says "we will just give you a credit towards your next sandwich" and now that NEW one is getting thrown away? What is the logic in that? I already paid $11 for a 7in sandwich do be delivered 200ft away and now that brand new sandwich is getting tossed or given to some employee for free and I ended up with a sandwich that wasn't the way I ordered it? In my experience in the food industry you just give the customer the new sandwich.. Your total cost was $2 to give the customer a better experience but you ended up tossing a brand new sandwich instead and left the customer unsatisfied. I'm giving 3 stars because USUALLY they take care of me here and this was an unusual experience?
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