We were excited to try this place because we love the one in Matthews. Not sure if they are related.
When we showed up we thought it was closed because there were no hours or anything on the door and it looked abandoned. We knew it was newly opened so went in anyways. It was nice inside and we were sat right away.
The girl that sat us took our drink order and another guy brought chips and salsa. The chips and salsa were good. If it wasn't for this I would probably give 1 star.
We waited for a long time for someone to take our order and no one ever came. We finally flagged someone down and they were really confused but took our order. I ordered chicken fajitas with no sour cream and my wife got chicken and steak fajitas. While waiting for food no one ever came back to the table so we ran out of drinks and chip snacks. We actually never got a drink refill the entire time we were there.
Finally our food came and it was completely wrong. They gave my wife a burrito and my chicken fajitas had sour cream all over it. We sent back the burrito and I just scraped off the sour cream. We then waited for prob another 15 to 20 min before my wife finally got her food. Again it was wrong because it had shrimp it. Not a huge deal she just ate it anyways.
This whole time no one ever came by the table or refilled drinks. We would see 3 servers bussing a single table that no one was waiting for but no one could check on us. After eating we had to flag down someone again just to get our check and pay.
What I don't understand about this place is how they can have 6 servers working 8 tables but can't refill drinks or chips or get food orders correct. 1 person should be able to manage at least 3 tables alone with ease from my personal experience. This place has HORRIBLE service. The food wasn't bad but when I don't get any water I can't give a decent rating. This location turns over a lot of businesses so if they are to be successful they will need to be better. Maybe we will give it another shot as they were still new.