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| - My advice for this place: don't contact them and don't go in after 5, expect to have one of the ratchet girls at the window be rude to you for no reason, and speak to a manager instead if possible. Be warned: the prices are ASTRONOMICAL. My car was stolen out of the parking garage of the hotel I was staying at for Spring Break last week. I filed a police report in the hopes I would get my car back. Little did I know I would be put through one of the worst situations in my life. I finally got the call from the detective telling me my car was found and I had to pick it up from Fast Towing. I called Fast Towing and they told me, very rudely, that I would have to pay $330 (my car had been towed to their place that day) and the price will go up $29 every day until I pick the car up or surrender the title. Seeing as how the thief wrecked my car, I wouldn't be able to drive it anywhere. Furthermore, I live in Utah and am a full-time student so I couldn't drop everything to go down there right away. I had no idea I would have to pay so much money because my car was STOLEN.
I said this and the lady told me that "a lot of people feel like they're the victim" and that everyone has to pay anyways. I could not believe how rude these women were. Once I started asking more about what I can do, the lady transferred me to someone else who was just as rude if not more rude so that she could have her way with me. After this, I apparently didn't say what she wanted so she told me to call back tomorrow between 9 and 5 to speak to a manager. That was the best service I ever got from these girls. Once I spoke with the manager of releasing, she helped me out and told me what to do next in a much nicer and more professional way. They will reduce the storage fees ($29) by half if I come within 5 days of it being towed. That's really not a lot of money taken off especially when I shouldn't have to pay anything because my car was freaking stolen. But I get that they have to make money and I am the only one connected to the car because the thief was not caught.
When I finally made it down to Vegas, the girls at the counter and were expectedly rude. Luckily I didn't have much contact with them as one of the girls just copied my title and made me sign a paper so I could go look at my car. You can't take pictures of your car at all by the way. Only an insurance agent can. The guy who took me to see my car was nice and helped me out. Once I got back to the window, one of the girls rudely asked, "so are you going to take it or what?" I said no and that I will surrender my title because I can't really drive the car out of here. She called a woman named Sam who was so nice and great to deal with. We made a deal and I was able to pay less than I was originally going to and I was on my way back to Utah. The guy and Sam are the reasons I give this 1 star. If they weren't there, I would give 0 or negative stars like others who have reviewed this.
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