TL;DR version: this is an honest company that represents both their profession and people with honor.
If you live in Phoenix your worse nightmare is your A/C going out. You pray to whatever being you worship that it's a cheap repair because who puts $8,000 away for a new A/C unit?
Mine conked out on a hotter fall day and trying to get same day service was challenging. I called A&M but couldn't coordinate correctly and with my back to the wall, I went with a company that could get my house cool and keep me and four legged creatures alive.
That being said, Amy at A&M was beyond helpful in giving me good information so I made an informed decision. There wasn't a sale in it for the company, but she represented both humanity and her profession with honor. She helped me understand that I was getting a fair price and unit from her competitor and put my needs in front of making a dollar!
I wasn't their customer, but they treated me like a human being in need and I would use this company without hesitation. The other company did a great job, too, but I wanted to commend A&M for being helpful when they didn't need to be. Thank you!