They have the most unprofessional and rude billing department in all of North America.
I lost my ATM Card and had to wait for my bank to send me another.....well I received it on the 11th and my bill date was on the 8th.
OK, so here's the scam...you revert back to our Mail in rate of $25 and a $20 admin fee cause your cancelled card isn't valid. Now if you pay us for the whole year I will give it to you for $144 and will waive the $20 admin fee...SHUT UP!
So now what's normally $22 is $45 for one month but if I give you $144 you'll waive the $20 admin fee! Didn't you say you never do that....Oh yes you do and it cost $144 in the form of an annual pre paid Membership. NO THANKS!
THEY SPEND OVER $2 MILLION A YEAR IN DIRECT MAIL, TV AND RADIO ADVERTISING FOR NEW CUSTOMERS.....I HAVE ONE QUESTION? Why not spend $23 a year keeping the customers you have HAPPY? Word of mouth is worth a lot more than your big ad budget...just a thought.