We took in our Jeep Liberty for a minor repair. They communicated with us to let us know the progress of the repair and when it was ready for pick up. They washed the Jeep before driving it around. My husband joked with the service writer about detailing the inside and they took a few extra minutes to vacuum and wipe down the inside. It was a nice bonus to the repair. Oh! The repair is excellent. Even knowing where the dent was, there is no sign of damage. If we ever need this type of service again, we will bring it back.