| rev:text
| - I was so frustrated after leaving this place yesterday, and today the more I think about my experience with Desert Title Service, I realized I had to write a review.
The DMV is not fun. 3rd party DMV companies aren't fun either... We all understand this. However, because we all have precious little time in our day, many of us opt to pay EXTRA for the convenience of companies like this one. Mind you, I said we PAY MORE.
I've been dealing with the frustration of trying to transfer the title of my vehicle I just paid off to the person who purchased my car. I understood before coming to this location that I am waiting for the system to show the dealership and bank had transferred the title to me. I brought all my necessary paperwork with me and I was more than kind, patient, and polite.
The only reason I am giving this place 2 stars is because there was no waiting time for me, and a woman behind a desk assisted me right away. This is the only reason I didn't give Desert Title 1 Star.
From the moment that I explained to the woman that I wanted to check to see if the title was in my name yet, she was frustrated and told me it's likely that it's not in my name yet, and "Oh well, we can check anyways". I asked questions because I was given different time frames by another 3rd party DMV company on how long this process takes in the Arizona Department of Transportation system. She got rude with me from this point out.
If I remember correctly, she all but insulted me because I didn't know how HER system worked, she rolled her eyes because of my concerns about the car still being registered to me, and she basically gave me wrong information about the servicearizona.com website also. I literally walked out of this place mid sentence because she also decided to tell me if I was concerned about selling my vehicle to someone I didn't know, it would be my fault if something happened to the vehicle.
I will never go back here. I was at another 3rd party company a few days ago in the middle of phoenix off of 19th Ave and Camelback and got better service. I'll drive elsewhere from now on, which is a shame because of how close this place is to my home. Don't let the pretty office design fool you. The women there working would rather talk about the "delicious salads" they all ate for lunch rather than help you with your DMV needs.
****EDIT: I decided to actually change this from 2 stars to 1 star. I called back to the first 3rd party company that tried to help me 3 days ago, Gonzalez Motor Vehicle Service off of 19th ave and Indian School Road. The Ladies there REMEMBERED me, were so NICE and sweet, she actually offered to check my license plate over the phone again, and guess what? It was completed. So not only was the lady at Desert Title RUDE and INSULTING, but she was wrong to refer me to the servicearizona website (they wanted to charge me $3 just to check every time) and also the lady at Desert Title said this process would take usually up to 2 weeks. It wasn't even 3 full days and I will now drive ALL THE WAY across town instead to get better customer service. Whatever, It will be desert title's loss....
I do seriously hope they hire better employees in the future.
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