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  • This is by far the absolute worst service I've ever experienced at Hertz. We picked up our rental in upstate NY for a work trip to Montreal. Almost immediately our driver noticed the tire pressure warning message came on. We stopped to fill the tire only to stop again later to refill the tire and even bought a new valve cap since we determined the valve was leaking. We parked in a garage once we got to Canada, ate dinner, and came out to a completely flat tire. When my manager called Hertz to figure out options, he asked if we could go to the airport and exchange for another rental. We were told we could not do that, and the only option was to change our reservation to a one way and then pick up another one way back to Rochester. Or they said we could also pay to have the tire fixed and they would reimburse us. We told them we had a business meeting and would not have time to do this. Luckily our admin back in the office called again later and seemingly got it all straightened out.. When we arrived here after our business meeting, we dropped our car off and told them about the problems. They seemed willing to help but we are still waiting for our replacement 2 hours later. They keep claiming our car is being washed but let's be honest... Now they're also unwilling to give us a Canadian car because we're driving to the States. This is absolutely unacceptable and unprofessional.
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