This is our second visit to the Sheraton in the last two years. We had another wonderful stay!
If you are an owner at the Sheraton and wonder where your dues are going, then wonder no more. Your dues are going to the constant improvement/updating of the property. In the last two years, Sheraton completely resurfaced the pool deck and the pool. The pool and the chairs are of paramount importance in Scottsdale in Aug and they are newly updated.
The other place your dues are going is the fantastic staff. Mo is the perfect Sheraton brand ambassador out at the pool. He remembered our family from two years ago and made our boys trip special. He always has a smile on his face and is helpful at every turn! All of the staff at the pool and splash bar are extremely nice, fun, and super helpful. Everyone who works at this resort seems to really love it.
Our only issue was upon check in to our room. The sofa bed had not been cleaned out and the shower had a bunch of missed areas (needed to be re-cleaned). I called down and spoke with the night manager, Annette. She was fantastic!!! Annette had housekeeping sent immediately to the room and they not only did a great job properly cleaning but they made up the sofa bed and the twin blow up mattress we brought. The entire bathroom was re cleaned from floor to ceiling. We were very happy!! Annette followed back up with us and we had a wonderful stay.
Lastly, the outdoor grills are immaculate! I guarantee the Sheraton grills are cleaner than your grill at home! The staff is up EVERY morning cleaning the grills until they shine in the sun.
Until next time Sheraton Desert Oasis, we will miss you!