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| - I think it is important that you know about the restaurant experience I had on Sunday while traveling through the airport, at Copper Plate Grill, Terminal 2. Before I start, I tend to give restaurant employees the benefit of the doubt and leniency when they are busy, as I worked in this industry for 10+ years. But this was unacceptable and must at least be known to you.
My boyfriend and I showed up right around 11am at sat at an empty table (no host staff at podium, no signage on whether to sit or wait to be seated). They were very busy, but we sat at a clean, empty table, and looked at the menu already there. The menu said breakfast ended at 11am, so we decided to order lunch. At around 11:07am, a server (Barbara) came up to us and asked how we were. We said, fine, and asked her the same. She said, "wherever you're going, take me with you." We nervously chuckled, and said we were ready to order. My boyfriend ordered an iced tea and a burger. As he ordered the burger, she said it was still breakfast and he couldn't order it. We informed her it was after 11. She got her phone out, looked at the time, and said, "I have to ask," and walked away. We were a little confused, but figured she was coming right back after asking another employee. She didn't come back for another 6 minutes, and we watched her wandering around doing other things. I finally caught her eye and said excuse me. She looked at me and said, "it is lunch time," and walked away. I was then getting annoyed. She finally came back at 11:15, grabbed the menu from the table, and started to walk away. Both my boyfriend and I said, we haven't ordered lunch yet. She then said, oh yes, what would you like? He again ordered a burger and iced tea, I then ordered the chicken strips and fries with a Diet Coke. She didn't write anything down, and asked what we wanted to drink.
At this point I was very frustrated. It only got worse when about 5 minutes later, she walked up to me (way past when she should have had the order in, and frankly the food should have been about to come out of the kitchen), and said, you ordered chicken strips, right? I said yes, and she walked away. At this point it was approximately 11:35. Five or so minutes later, she came back out with one food basket...the burger. She said to me, "the chicken strips take a little longer." And, my boyfriend's burger had clearly been sitting in the window as the burger and fries were cold and the bun was as hard as a rock. That is when I went up to her at the register where she was and told her to forget the chicken strips and just give me the check for the burger and drinks. We paid $15.24 without eating any food, and left.
I would understand if the kitchen or the entire restaurant were having troubles this morning, but they weren't. There was another server there that waited on a table which sat down 30 seconds in front of us in her station. They had beers, food, and more beers by the time we ordered our lunch. The service we received was terrible, and on top of it, this was at an airport, where you do have an expectation that the staff understands you are under time constraints.
I usually don't comment, but I am a frequent flyer to this airport and into Terminal 2, and would hope that this type of service would be addressed so that no traveler has to endure the poor level of service we received this past Sunday. Thank you for listening.
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