Before I moved to Charlotte I went to the one in Durham, so I was familiar with their services. I didn't have a recommendation so I just asked for an appt time and whoever was available that's who I went to. They tell you each step in the process and the wax is well a wax it's going to hurt . I have never had anything other than a soft wax (not the strip) so I can't compare it to that. They do try to sell those ridiculously expensive products.... But they work so I buy them. Their ingrown hair serum is the one thing that I have found that works and doesn't make my skin peel. They also do late appt's I think the latest I have been was 7:30pm. Ask for Heather she's really down to earth and does a really good job , very knowledge about skin care and waxing! I just wish they had one closer to me, I hate having to drive out there every month just for a wax.