The only thing worse than a bad experience at a restaurant is a bad experience that is defended by the management and staff. This was not my experience here. As you can see below, my previous comment, I was quite honest and harsh. I got a reply from the management and to my surprise, not defending but acknowledging they are not perfect and took my concerns serious and agreed about the "tatter tots". I like to eat as natural as possible (this is my problem) and the less time my food spends in a factory the better. I do eat out from time to time and know I have to accept what is standard fare and tend to do so. These tatter tots just pushed me over the edge. Bottom line, these people do care. Caring is as important as presentation and quality. They rank high on caring and for that I upped them one star from my previous comment. Apparently they had planned to ditch the tatters and encouraged me to try again. I will go back and try them again and will update.