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| - Just back from our 4th visit to this relatively new and very popular BBQ restaurant, which as the potential for 4, or even 5 stars. The ambiance is great, with wood barn paneling on the walls, a nice bar area, a couple of tv's on the back wall. The food is the best BBQ my wife and I have had since leaving our native Virginia and North Carolina. Service is good. So why only three stars? In the 4 times I've been there, they have been out of one of the beers (Lagunitas) on the menu. At the first visit, this was easy to dismiss. By the third visit, it veered in to irritation. And tonight, we had a new menu. No Lagunitas listed, but Dogfish Head instead, a very yummy IPA from Delaware, recently appearing on the draft menus of a few restaurants in the area. I was excited to order it. And guess what? They were out! But they had Lagunitas, we were told, after we had already ordered a Sierra Nevada, bottle. Pretty annoying. Then, when time to order that second beer, which would be a Lagunitas, what happens? They "popped the keg," which means it wasn't available. It would have been good if that was all that was not right. But no, that wasn't all. My wife ordered the ribs, one of the dishes listed under the menu that was to receive a side of cole slaw. The waitress told us that the new menu, just printed, btw, was wrong, and the cole slaw was a side and was extra. As it was listed in the menu, albeit incorrectly, they provided the said side dish, which is delicious. The restaurant manager came over to "handle" the situation, proferring the usual PR stuff. I suggested menus are inexpensive to print and that they needed to get them right. We were offered a variety of excuses.
Which makes me wonder. How often is this other's experience?
Bottom line, the food is outstanding and the best BBQ we've had in AZ. Downside it lack of attention to detail when it comes to the menu. Just don't expect them to have what they say they do on the beer menu, and be sure of the sides listed to come with your entree. I do hope they can correct this niggling problem and live up to their potential.
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