On Jan. 28/17 I went to the Weston Road Mandarin in Vaughan specifically for the Dumpling Festival to have some Har Gow. At first I could not find them as I was looking for steamed Har Gow in rice flour as per their advertisement and as Har Gow are supposed to be prepared. I found them but they had been deep fried in very thick batter and were not very good. The Shiu Mai were also dried out and I found the quality of food overall to be a little overcooked and dried out. There was something called "little baskets" which were very dried out and like chewing straw. I was very disappointed in the Har Gow and was very annoyed as I came specifically to enjoy this specific dish but did not say anything to the restaurant as I did not see the point. If they had properly prepared Har Gow available they would be serving it.
I complained to Mandarin's head office requesting a refund so that I could go to a different Mandarin before the festival ends to enjoy properly prepared Har Gow and better quality food. They refused to give me any refund: not even $10 to cover some Har Gow. The Weston Mandarin offered an apology but that was it and the head office supported them refusing to address my complaint themselves. I was very disappointed in Mandarin's response to this issue and will be avoiding all of these restaurants in the future. I will never go to the Weston Road Mandarin again. They don't need my business and clearly do not value their customers.