My grams and I have been coming here since I was a very young girl. She likes sharing this Arby's with me when she is on this side of town. When I was little a woman named Penny worked here and she we always so polite. Now as an adult people come and go. Today my grams heard someone ask for a senior discount right after she ordered and paid. They were granted the discount. She asked if it was too late if she could get one and they told her yes it was too late. That is very disappointing. When I worked in food service we would have gladly refunded and then redid the order with the senior discount applied.