The people in the office are very nice. The person who did the brake inspection was not professional. He seemed to be having fun chit chatting with a coworker. 45 minutes turned into an hour and 25 minutes. I understand 45 minutes turning into and hour, but an hour and 25 minutes, thats just ridiculousness. I scheduled my apt because i have to time out the day around my 10 month old son who i had to bring with me. I was not happy. The guy at the front desk sensed this because my son started screaming and i probably had a mug look on. He was kind and gave me a card for my next visit for oil changes, tire rotation and other items free of charge. While i do greatly appreciate it and it shows that they are willing to make better what they messed up, it should not have come to that. Once the car finally had the tires back on, they had my car blocked in and were in absolutely no rush to get me out of there. I actually had to step in and interject to get my car out. I'm pretty sure the man i had to interject was a manager. I almost rated them a 3 star. But i had one nice person that seemed on top of it all out of the three people i encountered. This got in the way of the rest of my day. I wont post the name of the person i will specifically ask to never touch my car ever again because i feel that is slander. But the guy that helped me out and was kind to me was Devin. I feel slightly bad about this poor rating, but holy cow, this company needs to get on top of their employees.