I decided to give this place a review after my second visit. New Years day, no one except employees were there and they still screwed it up. I order the black and bleu burger for my second time. This time they forgot to season the burger so it was pretty bland. The bun appeared to be stale and cold as it was crumbling apart at the bottom making the burger messy to eat.
The guy at the counter who kept sneezing in his hand and wiping it on his jeans rung my daughters order up wrong so it had to be remade. I didn't bother telling them about my burger because I knew the kids could not sit still much longer.
What irked me the most (besides the sneezing counter guy) was when I was ordering the food for the kids, I was offered fruit, applesauce, fries or sweet potato fries as their side options. I picked sweet potato fries for both. I was not informed that there was an up charge. I didn't realize it until I checked my receipt. That ticks me off to no end.
Bottom line, if you have a empty restaurant (and I mean empty) and a fully stocked up staff, nothing should go wrong. This place is in a good area and the prices are high. I probably won't return because I spent a good amount of money and got very little satisfaction.