The owner is very friendly and engages new and old customers alike. Excellent customer service from him. The rest of his staff are younger guys and their service is good but they're less aware of their customers.
The store is very small and usually has a few people inside. They have a hot table, a butchers table, dry goods and some frozen and refrigerated premade goods. There is a table by the window with a few seats if you want to eat a quick sandwich there.
The owner states they offer grass fed beef and other high quality healthy meat choices that they get from a supplier he has shopped around for. I saw an eddystone Meats truck out front once so I'll bet that's where he gets his meat from which is not a cheap place at all.
I've only had a few things on their menu as everything is quite expensive (but I'd say worth it). The beef brisket sandwich has a lot of liquid which makes the bread pretty soggy but it has a great flavour. The extra toppings are expensive but very very good. I've been charged for some sometimes and not at other times so I'm a little confused on their policy.
I've also tried some of their frozen food...the veal lasagna was nice but small and quite expensive. The mannicotti was nothing special. There was some fresh Mac and cheese which looked really awesome although it was quite expensive as well.
All in all it is a great shop in the area as long as you can afford it. Considering the area, I'll bet a lot of people can. There really isn't any competitors that I've found other than maybe longos and if you believe that grass fed beef is healthier then once again there isn't really any competitors.