| rev:text
| - UPDATE: 1/19/17
After I left my original review, I was contacted by the management of Blaze. They offer their apology for the service and invited us back to try their food again. We excepted their offer, and have since been back twice. The first time, it was much less busy and we didn't have any problems ordering, however, my pizza was extremely well done around the edges and I wasn't too pleased. That being said, the next time we went back, the pizza was absolutely perfect, but this time we had a little trouble during the ordering process similar to the kind mentioned in my original review. The more times we go here, the more I get to observe the workers and I realize a lot of what throws off the service is the number of online orders they've gotten in. The restaurant may look empty but there may be 15 online orders or vice versa. So, while the food is good, I still have to say that the service is somewhat inconsistent. They employees are very nice for the most part, but you have to keep an eye on them or they tend to get distracted and make mistakes. However, That is a small price to pay for the deliciousness of their pizza.
ORIGINAL REVIEW:
We went here for dinner last night because we just recently moved nearby. We love other Blaze locations and we're excited to try this one out. Unfortunately we had a terrible experience and I think we'll stick to the Henderson location.
While we were going through the line to order, the staff was in complete chaos. They kept switching back and forth between roles and as a result the line was at a standstill. The staff kept sliding my pizza along the counter before I actually got to the point where I could see what ingredients I wanted on it. At that point the staff switched roles again and the guy that came to take over put my pizza on the rack to go in the oven with nothing but ham on it. I hadn't even gotten to the veggies yet. When I told him I wasn't done yet, he rolled his eyes and asked what else I wanted. I told him I literally couldn't see because the line was so long I was stuck back by the cheeses. Cue another eye roll.
Eventually we finally got the pizza straightened out and we moved onto the cashier. I told her I wanted to use my Blaze membership and she told me to bring it up. I scanned it but nothing seemed to happen. I asked her if it worked and she said yes, to refresh my app and it would show up. She was clearly in a hurry and didn't care so I had my doubts but I went along with it. She then tried to rushed us off before she remembered to get our drink. When we reminded her, she seemed annoyed I would dare ask for the drink I paid for.
So I go try to find a place to sit down. There are about four empty tables, three of which are dirty. I find the last clean table and sit down to refresh the app. Lo and behold, the scan didn't work (just as I'd thought) but once again I shrugged it off.
The last straw came with our pizza. When my pizza came out it was absolutely smothered in pesto. Luckily I like pesto, but more importantly, I didn't ask for it. But when I bit into it, it was barely cooked. At this point I was so mad, I just wanted to leave. I knew if I asked the staff to fix it, I would just get more attitude or annoyance from them so we just left. Date night = ruined. Like I said, we won't be coming back to this location.
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