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  • Purchased 2 king mattress sets on Sunday, April 2. I was told several times that I would have both sets delivered by the weekend, April 8. As they don't deliver on Sunday and Monday. I was supposed to get a call the day before to be given a 3-hour window. Saturday morning came, I checked my phone and the secondary number that was given and no one received a call from this place. I call them up and the women that answered the phone said it would be middle to end of next week. I told her no it was to be for today. I then told her that if it is not delivered today, that I want my money back. She told me she would not give a refund. I went livid from being told that I would not get my money back from a falsified guarantee delivery date. Then gave the phone to Todd, the sales person that sold me the 2 mattress sets. He said to give him 1 to 2 hours and will call back to see if an exception can be made for a Sunday delivery. 3 hours passed, not a word from the place. I just got off the phone from them. Todd said he was still working on a solution and did not forget about me. Then said he was just going to call. Which I highly doubt it. He said to give him some more time to work on a solution and then tells me he would call me back when the store closes for the day at 7 pm. Then tells me to go about my day and not to wait around. Sadly my entire family had reworked their schedules just so someone would be home to accept delivery and that most of them have lost a day's pay for their screw up. I briefly mentioned picking up the mattresses myself, as I was told the truck would be in by 5 pm. Todd was all too happy to try pawning off moving 2 king size beds onto me. I told him no, I'd prefer the delivery as the mattress are heavy as hell. I then gave him the ultimatum that if the mattresses were not delivered by Sunday, the latest, I would be getting my money back and be done with them. He said to give some more time to work on a solution. Fingers crossed that I will have a solution by 4 pm. I will update my review when 4 pm finally comes and post what goes on with that conversation.
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