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  • My husband and I have been in our home, which was a new construction, for 15years. After 11 years (3 years ago) we decided on new carpet for our entire home and contacted Express Flooring. A representative came to our home and we signed up for $6k worth of new carpet. I must be honest and say the installation went as planned with no issues. Our issue is that after 3 years our carpet looks worse than the 11 year old carpet it replaced. I just recently had it cleaned by Zerorez and was told it wasn't dirty but the "traffic patterns" were damaged fibers because the carpet was cheap. $6k, cheap!? On our contract, in our reps handwriting, is written, "30 year wear warranty". After contacting them with our disappointment, they asked for pictures, which we sent, and they scheduled an inspector to come out and investigate. He also told us we were sold cheap, polyester carpet. Last week we received the results from the inspection and they are taking ZERO responsibility. They are claiming there is no defect in the carpet and there is nothing they can do. It is just myself and my husband in the home and we both work full time jobs which means we are hardly ever home. Three year old carpet that cost $6k looks absolutely horrible! Hey Express, exactly what do you mean by "30 year wear warranty"?? You should be ashamed of what you are doing and by the testament of reviews........how do you sleep at night????
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