I have seen this place featured on TV a few times and had been wanting to try it for a really long time and I have to say, I was pretty disappointed.
I ordered two bao, the pork belly and the fried chicken and the wait was quite long. I probably waited 15 minutes while at least a dozen people behind me in line were served their food. They said it was because the fried chicken takes longer to make so I was okay with that but when I opened up the fried chicken bao I realized the reason it took so long was because they obviously used a square, chicken patty that they just dropped in the fryer from frozen. Not like some of the pictures here! It was luke warm and flaked oddly, which actually made me wonder for a second if I was eating fish. Really disappointed with that; if I wanted frozen chicken like that, I would buy some frozen chicken from No Frills and eat it at home. The pork belly bao was pretty good but I ordered both baos spicy and didn't get it. Also saw a bunch of staff standing around, joking and not doing anything while there was plenty to do because of a line of people and a bunch of tables that needed cleaning.
Long story short, not the worst but definitely doesn't live up to expectations. Maybe the Queen St location is better?