I set up an appointment to test drive a car. Phoenix in August, over 100 degrees. I arrived at the appointment, the car was not ready. I was handed off to a salesperson who could not drive a manual and thus couldn't bring the car from the back lot. We drove to the back lot. She forgot her ID to be able to leave the back lot with the test car. We drove back to the dealer. We drove back to the lot. She said she hoped the key for the car was in the lot lockbox. It wasn't. She called someone to bring a key. She offered that I should test drive an automatic rather than a manual. I declined. I walked back to the dealer to leave. I talked to the sales manager who was uninterested in the problem. I left.
Customer disappoint.
Follow up: the Manager contacted me to see what the dealership could do to make things right. I appreciate the concern shown. If this type of attention is extended to customers on the lot, the dealership will be much better.