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  • I audio recorded a meeting using an early model Olympus DS-330 digital audio recorder. I inadvertently deleted the file while attempting to transfer the recording to my laptop computer. Big problem; I needed a fix. Persuaded by Desert Data Recovery's stellar Yelp ratings and the opportunity to use a local business, I contacted CEO Tim Homer. Tim estimated that there was at best a 50:50 chance of recovering the file by reason of the age of the equipment and Olympus' use of proprietary software. Nevertheless, he told me that that his evaluation of the unit would be free; I would be charged only if they recovered the file at issue. Let's stop there for a moment. I've worked with national data recovery organizations, and I assure you that they do nothing for free (aside from accepting your initial sales call and offering a sight-unseen wide-ranging estimate of recovery costs). You must ship your storage media or device to their out-of-state location and pay a minimum inspection fee ($50-$100) to see if anything is recoverable. Only after they've drilled down on the project are they willing to provide a firm quote, but there still are no guarantees. My results have been mixed. Tim worked on my Olympus DS-330 digital audio recorder over a couple of days, and concluded that the only possible way to retrieve the file was to remove the chip and attempt to access the data directly (50:50 odds). He estimated the cost at $800. The file was not THAT important, so I called it a day and picked up the recorder from Desert Data Recovery. I knew that Tim spent a lot of time on it, so I offered to pay him the inspection fee charged by most places, which he refused. I returned to my office and called a couple of national data recovery organizations in follow up and found that the cost of a similar project in their shop would cost over $1,500 (as compared to Tim's $800). Further, they offered no better odds of recovery than did Desert Data Recovery. Although Tim was unable to recover the audio file I destroyed; it is clear that neither could anyone else. Further, my entire adventure resulted in no cost to me whatsoever. I am knocked out by the professionalism, competence, intensity and warmth I experienced at this small business. Based on my history with them to date, I would recommend Desert Data Recovery without reservation.
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