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| - I'll preface this by saying the kennel owner is a very nice lady and after the incident I believe she fired the person responsible, the kennel manager. I believe the owner genuinely cares about animals and what happened was something she won't let happen again. I'm sharing this in hopes that no one else let's the woman responsible (who I believe was fired after the incident) care for their pets.
My dog was mauled at this kennel on September 20th due to gross negligence on the part of the kennel manager.
According to the first specialist who saw our Pug, her eye was most likely gauged out on September 20th but she didn't receive care until the evening of September 21st.
The vet was able to tell when the trauma occurred by the state of her infected eye and her infected cuts. Since our Pug was left for at least 24 hours without care her eye became severely infected and they had to take her into emergency surgery to remove the dead and infected tissue and graft part of the side of her eye to fill in the part that was gouged out during the attack. She ended up losing most of the vision in her right eye, and was left with bloody lacerations on her face, throat, and front legs.
Perhaps the most disgusting part of this was that Tara J. Riley, the manager at Animal Kennel Care, didn't care for her or even tell me or my husband something had happened for 24 hours.
We first learned something was wrong when we received a call from Tara on Sunday, September 21st. That afternoon she told us that after she returned from lunch she noticed our Pug's eye was 'a little puffy,' and asked us if we would like to pick her up and take her to the vet. We told her we were in Florida and asked if she could take her. She said she would get around to it. A couple hours later she called us again and told us "It's really not that serious, I don't want you to get too worried, she just has some swelling." Two hours later I called the emergency vet who told us that in 15 years of emergency medicine she hadn't seen an eye injury as severe as the one our Pug sustained.
After talking to both the vets and the owner of the kennel, it was clear that Tara had lied to us. Ultimately the owner told us 'we will never really know what happened, but Tara should have had someone else look at it (the eye) on Saturday instead of just leaving her.'
We have paid $3,500 in medical bills, not to mention the time I had to take off work. For the first couple weeks we had to give our Pug four kinds of prescription eye drops, three oral medications, and one topical medication for her cuts and sores. She needed to be tended to every two to four hours.
Thankfully after surgery it looks as if her eye is accepting the graft she needed. Best case scenario is she will half some vision in the outside corner of her right eye, but will need to take drops twice daily and be monitored around other animals for the rest of her life.
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