waited, waited and waited some more. Im from out of town on vacation and my phone was heating up so i went in. After waiting some more, Genius people told me battery was fine, needed to reboot my phone because of a software problem. They zapped my phone, still waiting 3 days later to get everthing back to my phone. Yesterday just got my apps back. Still no pictures. Oh, by the way, phone still heating up and killing my battery within 2 hrs.