I had about an hour and a half to kill and stopped in based on reviews. I tried calling to see if they were busy, but went to voice mail is full. When I got there I told them it was my fist time there and I only had an hour and a half. I asked for a Mani/Pedi. The guy at the desk said they would have me done in an hour and fifteen, no problem. Then told me I should really get SNS nails because they last longer. He should also have mentioned they take a lot longer to put on. I agreed and picked my color. He started my manicure, but kept having to run up to the front to check people in and answer the phone. This whole time the girl at the next station over spent the whole time putting a screen protector on her phone and another was running from station to station playing a sound clip recording for people. Meanwhile the clock is ticking. Anyway, he skipped cleaning my cuticles and didn't do the hand soak or massage. I think he he also forgot a step in the sns process that made it so my left hand didn't cure right and he had to grind and redo that hand. He kept saying how did that happen. And at the end he didn't clean under my nails or any extra glitter or powder. Finally he got me in the pedi chair with another person which actually went much better. I'm giving this two and a half stars because of the pedicure. But this place cost way too much for the bad manicure I got. Funny thing is that I think I will like these sns nails better than shalac or gel polish, my nails feel indestructible and I've never had a glitter polish look so vibrant. All in all not ever going back!