I am very impressed with this company even before they can look at the problem. When I told Danielle what I needed they listened and accommodate my request right away. I told them that they would be the 3rd company that I called to have someone look at our HVAC. The first two cannot diagnose the problem without charging me over $1000 to tell me what's wrong. They were out here to sell us brand new units for $10k!!!! Danielle was able to send a technician out same day today to help us out without charging us to come out here. I planning to do another review after the consult.