Called and verified my order ahead of time. Arrived early and saw my name on the tv. Order was suppose to be ready. I waited for 10 minutes and asked where my order was, another employee said it was in the oven. My name disappeared and I asked again 10 minutes later and apparently my order wasn't processed at all. I paid when I got there so there is no excuse for this. Employee in training made the error but did not tell me when I got there, when I asked 10 minutes before or after 10 more minutes when I had to find out myself. The senior employee offered a free dipping sauce or pop and I refused. I had to demand a refund several times before receiving it. Mistakes happen but don't prolong a mistake or try to avoid it. Even worst, lie about it, this is what upset me the most. What a waste of time.