I contacted the Closet Factory last Monday to arrange for a new master closet design. I spoke to the owner, Abby. She indicated she would have a designer contact me. By Sunday with no contact, I left a message which prompted a call back from Abby today. She informed me that it would take another week for a designer to get back to me, that they are scheduling installs the week prior to my completion date which means if I wait another week for a call then I couldn't make my completion, and if I want any hard wood it would take 5 to 6 weeks. I asked if my only option was to wait for the one designer who has my "territory" and she said yes. I guess she must be doing very well to turn away business.