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  • Beware of this business!! The engine on my new 2016 Ford Focus FAILED 19-miles after an oil change from this business. A comprehensive examination by Ford the next day revealed the engine had been run without oil at the time of service. The manager is refusing to examine the vehicle (currently at Ford) or even talk to me. Despite the obvious (new car, completely dealer maintained, dealer maintenance records, very low miles, GPS tracker that shows the vehicle was never driven at an unsafe speed, this company is refusing to accept responsibility. Despite being informed I am a retired military officer with abundant financial resources, this business is preferring litigation over company reputation. So unless you have lots of cash and a family attorney willing to take the case for free, you might want to AVOID this business. Hoping for the best - AZ Tire & Automotive can still correct this situation, but based on the slew of lies and defenses to date, I anticipate a lengthy legal process. While the outcome is not in doubt, I will of course have to lease a replacement vehicle and contend with the demands of litigation. So let my example be a warning of what could happen to you should you decide to do business with Arizona Tire & Automotive.
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