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| - I feel compelled to write this after going to the VA Emergency Room and being taken care of literally less than two hours after I went to them with my situation. I went to the ER AFTER going to my assigned Emerald Clinic, and the effiency of the ER really highlighted how poorly the Emerald Clinic handled themselves, once again. This review honestly doesn't include the VA's ER department. I'm not sure if the intense nature of emergency medicine puts all the most skilled doctors, nurses, and staff in that department, whatever it is, they are miles ahead of the Emerald Clinic from when you first see the person at the front desk, to when you leave.
After taking a job offer in another country, I was informed five days before leaving that I need a health examination done. I went into my assigned Emerald Clinic hoping that they could help me out. Now, I knew my situation was far from critical, but I was more than willing to wait as long as it took to get this health examination. I explained my situation to the lady at the front desk, and she told me, "I'll do what I can." After about thirty minutes I asked her my status, and she gave me a "thumbs up" so I was pleased that I'd be seen. After waiting another hour, I was called in back and told, "sorry, we aren't going to help you today. You need blood work for a physical, and it's too late to start doing that." It was approximately 1:30pm. I mentioned the time, and said, "we literally have hours left in the day, I can go do what you need me to do right now." She just sort of shrugged at me. I asked if we can skip the bloodwork, and just do a quick check up (I didn't need bloodwork for the job). "Nahh. We can't do a physical without bloodwork. And nobody else will," (lie number 1). Her dismissal attitude, and apathy was shocking to me. What came next though really upset me. Another thing I was told was that, "your health care provider is pregnant, and not staying til we close, she's leaving early, so even if you get the bloodwork, we still aren't going to help you." Unprofessional.
I asked her if she had any suggestions for me. She told me, very confidently, "oh yeah, go to the hospital on 7th Ave, past Roosevelt, and they do physicals for vets for $20. They'll have you in and out quick too," (lie number 2). After wasting my time and gas money driving to the hospital on 7th Ave, they looked at me like I was crazy, and said they do not, nor have they ever, done walk in physicals for only $20. The bottom line is that it was 1:30pm on a Friday when I was in the Emerald Clinic and they didn't want to take a walk-in patient after 12:00pm. So after refusing to help me, I assume the lady I saw lied to me to me to get me out of there quickly.
The person I saw at Patient Advocacy literally shrugged it off and said, "It's Friday. They want to go home." Like that is completely acceptable behavoir. Luckily, I got a little empathy at the ER, explained my situation to nurse Sharon (who was awesome), and like I said, I was in and out in less than 2 hours, WITH a health examination. I don't think Emerald Clinic's laziness is fair to the ER, who in my case, blatantly had to pick up the Emerald Clinic's slack. Making me wait almost a hour and half just to tell me they wouldn't help me was another upsetting fact. That's not how you treat people, and it's certainly not how you should treat vets in a veteran's hospital. Thank you very much though ER department, you guys do rock!
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