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| - Extremely Disappointing Experience, Especially Compared to their Town & Country Location...
I arrived at Pizzeria Bianco downtown Phoenix on Adams St. prepared for a repeat of my wonderful dining experience a week earlier at their Town & Country location on 20th St. That was not to happen...
I arrived early, just as they opened, since this location has a reputation for being very busy, and long waits to get in. By the time I left, 30 minutes later, the place was packed. Arriving when they open is apparently a sound strategy for getting seated.
I had so enjoyed my Pizza Margherita at the other location, that I was certain I would have a similar experience here. Even though the staff was busy with seating back to back arrivals at the front door, my seat at the bar proved to be a good idea as a server came to bring me water, and take my order almost immediately.
The pizza offerings here were the same as at the Town & Country location, so once again I ordered the Pizza Margherita (tomato sauce, fresh mozzarella, and basil) with the addition of garlic and prosciutto, understanding that prosciutto would significantly increase the cost of my pizza. As at Town & Country, I was assured that additional ingredients would not interfere with the crust being thin and crisp. I considered ordering a glass of red wine, but my server never returned, or came within "hailing" distance.
My pizza was brought to me by a different server after a very short wait. It didn't look quite as perfect as my pizza from the Town & Country location because this pizza had many burned areas on the edges of the crust. Before trying it, I had to cut through the prosciutto, which was apparently added after the pizza was sliced.
My bite of the first slice was not quite what I had expected or hoped for. The crust was super thin, but not quite crisp at the center as it had been at Town & Country. It was also barely warm - not even close to hot. I wondered if once it came from the oven, it had to sit and wait for someone to have time to finish it with the prosciutto and basil.
Finally reaching the edge of that first piece, it became clear to me that unlike at Town & Country, this WAS going to be one of those pizzas where part of the crust would be left on the plate - the burned part. I tried a bit of it, but it wasn't slightly charred, it was burned through on most of the edges.
Since no one came back to check on how my pizza tasted (all attention was focused on the stream of incoming diners) I made my way through a couple more cool slices, eating less and less of each slice as the burned edge was increasingly large as I worked my way around the pizza. It had turned into a pretty poor experience.
As I looked up, I saw that my check had been left for me - no offer of dessert - nothing - just an apparent indication that I should pay and relinquish my check. I got my credit card out, and placed it with the check. When the server came to get the check, he did ask if I wanted a box - but I had NO interest in taking that pizza home with me.
I would have preferred focus on the pizza preparation and service, rather than how quickly they can seat people as they walk in the door. The door seemed to be all that the staff was attentive to. This ended up being like a pizza cafeteria rather than a pizza dining experience.
My experience at Pizzeria Bianco, the original at 623 Adams in Phoenix was a complete and very expensive bust. It was a complete waste of money for a poorly executed pizza, poor service, and poor value. I would not recommend it, and will not return. I will, however, be returning to their location at Town & Country again soon.
As an aside, looking at the photos on Yelp for both locations, I see more pictures of burned crust for 623 Adams than for Town and Country.
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